FAQ/SHIPPING/RETURN

When will my order arrive?

A: We are proud to offer free shipping to certain countries and constantly adding more countries. The shipping time generally takes between 2-3 weeks, depends on the destination country, this does not include our 1-5 days processing time. 

How do i change my shipping address?

A: If you wish to change your shipping address after placing an order, please contact us at help.artsnstuff@yahoo.com as early as possible during the order processing stage to indicate your request, if the package has not been dispatched yet, we will be able to ship to the new address, however if the package has been dispatched, we will not be able to change your request

How do i track my order

Once your order has been dispatched from the warehouse, we will send you an email with the tracking number of your package. You will be able to check your delivery status online by accessing the website of the relevant delivery company

My order takes forever to arrive

The shipping time generally takes 2-3 week to arrive. Shipping times do vary by location, it may take longer during holiday seasons or natural disaster such as flood, earthquake, or hurricane or any situations which cannot be foreseen or avoided.

I want to cancel my order

If you have already paid for an order and wish to cancel it, we advise you to contact us at help.artsnstuff@yahoo.com as soon as possible, if the package has not been dispatched yet, we will be able to cancel your order, however we cannot cancel your order if the package has been dispatched. 

Why do i have different tracking numbers for my orders?

It is possible that they come in different packages as we ship from multiple warehouse.

I want to return my item

please visit our return policy https://www.artsnstuff.com/pages/return-policy

Where do i return the item?

After contacting us and reaching mutual agreement, you will be able to send the item(s) to our warehouse, we will provide you the address through email. If all of the relevant criteria have been met, we will process a refund you have requested.